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August 2011
Vol. 7, No. 8
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Happy August! While you're enjoying summer cookouts and vacations, let The Hyland Group assist you with your upcoming meeting or convention.
We hope you enjoy this educational newsletter as its purpose is to keep you informed of new destinations in The Hyland Group's portfolio, special offers, and upcoming events. Please let us know if you have any suggestions as to how we can improve this newsletter.
Reminder: If you're having a difficult time reading this newsletter, click here and we will make sure you receive text only versions. You can also view current and archived editions of our Latitudes online.
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Feature Article - The Business Etiquette Edge: Getting the Basics Underway - Second in a Series
By Cynthia McDowell, CSEP, CMP, Director of Convention and Meetings, NSSGA
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In this tight economic climate, serious employees are looking for ways to stand out in their career. If you want to be that person, learning and employing etiquette is the right approach. Do the old rules of etiquette still apply today or have things really changed? The fundamentals of etiquette remain the same. Civility or courteousness in society and the workplace is definitely needed and likely more important than ever before. Reinforce and practice these tips when meeting others and you will be noticed for your good manners and considered thoughtful.
Verbal Courtesies:
It is impossible to count the number of times per day one should say please and thank you. Letitia Baldrige, etiquette expert notes that when you make even the slightest request of someone, you should begin or end it with please. Examples:
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When someone opens a door for you or holds the elevator door for you;.
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When someone serves you in any capacity – a coworker bringing you an item, the restaurant server, the…;
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When someone does a favor for you; or
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When someone praises you.
Door Kindnesses:
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During the normal business day, whoever arrives at the door first should enter and go through it.
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Be a door holder for others as a common courtesy, regardless if you are male or female. However, you are not required to hold the door for more than three people or you’ve just changed your title to Doorman – the next in line may hold it for the next several people.
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When a group of five or more comes to your office, you as the host must precede them so you can show your guests where to go.
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Let your guests or higher ranking than you precede you through doors.
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If you see a disabled, frail or slow-moving person approaching a swinging door, go first, tell them what you are doing, and hold the door so that it opens slowly.
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If you know that a door is very heavy and difficult, precede any guest by saying, “This is a heavy door; I’ll go first and give it a shove.”
Elevator Etiquette:
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Regardless of gender, hold the elevator door for the people coming toward you in the hallway.
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Everyone at the very front of a crowded elevator car should automatically get off and step to the side when the door opens to allow the people behind them to exit with ease; then, get back into the elevator.
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In the formal tradition, after the ladies exit the elevator, the person most senior in rank and importance leaves the elevator
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If you accidentally push against someone in an elevator, say “I’m sorry” or “Please excuse me” or “Pardon me.”
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Keep talking and movement to a minimum in the tight quarters. Smiles go a long way!
Stairs and Escalators:
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Going UP, gentlemen follow women and children so as to be their stability in case they stumble.
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Going DOWN, gentlemen lead others in case they lose their balance.
Moving About:
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The right way to move is quietly and effortlessly so no one is even aware of your movements and you do not distract the train of thought of others around you.
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When you enter a room or have people entering your office or home, give the best seat to them – they are your guest.
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People who sneeze or cough loudly are wanting attention drawn to themselves – don’t let this be you!
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Remember to smile. Mistakes will be made, but an apology and a smile will cover a misstep. Enjoy your life and smile!
Best Wishes in Strengthening your Career through Etiquette!
Cynthia McDowell is the Director of Meetings & Conventions at National Sand, Stone, & Gravel Association. Ms. McDowell teaches “Principles of Event Planning and Management” at Northern Virginia Community College, Annandale campus, Fall semester. She earned her Master of Tourism Administration, Event Management degree from The George Washington University. She is a member of Protocol Diplomacy International-Protocol Officers Association, PMPI, AMPS, and ISES.
Writing an article for Latitudes is a great way to earn points for your CMP certification and recertification. Contact Lauren for more details. |
 Featured Destination – Caribe Royale All-Suite Hotel and Convention Center |
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Caribe Royale All-Suite Hotel & Convention Center is pleased to announce the opening of The Island Spa! A boutique spa, it offers a wide variety of services and treatments and is located in Tower III, ground floor, conveniently near the main pool and fitness center.
The Island Spa appeals to the sophisticated spa consumer and neophytes as well. Caribe Royale converted two of its one-bedroom suites into private treatment rooms. The Island Spa offers a three-step facial cleanse, massages, manicures and pedicures in conjunction with a specially designed, signature spa scent along with exclusive Privai products.
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Located in the center of the hotel, the name of the spa evokes a feeling of isolation and relaxation in a tropical environment that echoes the feeling of the hotel itself. Guests often describe the Caribe Royale as a quiet oasis, and The Island Spa carries that theme throughout the venue and the treatments. Guests staying at Caribe Royale’s sister hotel, Buena Vista Suites, also enjoy treatments at The Island Spa with the convenience of being able to post their charges directly to their hotel suite.
The Caribe Royale is an all-suite hotel in Orlando, Florida that features 1,218 one-bedroom suites and 120 two-bedroom villas. Each room is elegantly appointed and ideal for families or business travelers. With more than 150,000 square feet of meeting space, the Caribe Royale has been described as a meeting planner’s dream. Located just 1.5 miles from the Walt Disney Theme Parks, the hotel offers complimentary scheduled shuttles to those parks as well as the Downtown Disney area.
THE CARIBE Quick Facts:
• Caribe Royale and Buena Vista Suites hotels
• 1497 one-bedroom suites (combined) and
• 120 two-bedroom villas (Caribe Royale)
• 150,000 square feet of meeting space
• No Resort Fees
• Complimentary self parking
• Complimentary state of the art fitness center
• Complimentary cable in a high-definition format
• AAA Four-Diamond and Zagat rated The Venetian Room
For more information or to book your next meeting at Caribe Royale, please contact your Hyland Group representative.
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Hot Dates, Rates & Promotions
The following Hyland Group destinations have value dates and/or promotions available. Click here for details.
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• The Allerton Hotel
• Biltmore Hotel
• The Breakers
• Canyons Resort
• Caribe Royale All-Suites Hotel & Convention Center
• The Cavalier Hotel
• Charleston Area CVB
• Cranwell Resort, Spa & Golf Club
• Dover Downs Hotel and Casino
• Francis Marion Hotel
• Grand Hotel, Mackinac Island
• Hard Rock Hotel San Diego
• The Hotel Hershey
• Montage Laguna Beach
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• Hotel Monteleone
• Peppermill Resort Spa Casino
• Ponte Vedra Beach Resorts
• The Queen Mary
• Ravella at Lake Las Vegas
• Renaissance Seattle
• Saint Paul Meeting Center
• Scottsdale Plaza Resort
• Sir Francis Drake Hotel
• Sofitel Washington DC
• Stonewall Jackson Hotel and Conference Center
• Traverse City Convention & Visitors Bureau
• The Wort Hotel
• Wyndham Virginia Crossings Hotel
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Check out The Hyland Group's Facebook and Twitter pages! We provide unique special offers on our social media sites.
Our partners Omni La Mansion del Rio and Naples Beach Hotel have received Meetings Focus South magazine’s Best of the South award, which is given annually to the finest meeting properties in the South, as selected by the magazine’s readers. Read more.
Memphis Convention and Visitors Bureau outlines 8 great reasons to meet in Tennessee. From location and people to food and music, Memphis is committed to serving all the business needs of convention and meeting planners with a convenient, entertaining and affordable package. Read more.
The Meritage Resort and Spa has teamed up with the Clean the World campaign to help save the lives of children around the world. Every day in the United States alone, one to 1.5 million bars of soap are thrown away along with other bathroom amenities like shampoo. These unused soaps and bathroom amenities can be sanitized and distributed to millions around the world to help stop the spread of and deaths from diarrheal disease and acute respiratory infections. Read more.
The Saint Paul Hotel in Minneapolis, Minnesota received two top honors. The U.S. News & World Report has named The Saint Paul Hotel a 2011 "Best Hotel." The Saint Paul Hotel has also received a Trip Advisor Certificate of Excellence. Read more.
The Meritage Resort and Spa in Napa Now Offering Golf Packages. Two picturesque 18-hole golf courses lie just two miles from The Meritage Resort and Spa in Napa. Both courses, Chardonnay Golf Club and Eagle Vines Golf Club, offer unobstructed views of lush Napa Valley vineyards, beautiful scenic hillsides and shimmering water features. Read more.
To commemorate the four years of observance of the Civil War Sesquicentennial, Historic Hotels of America has unveiled enhancements to its new interactive website featuring over 100 Civil War hotel packages and Hot Deals plus 500 Experiences. Read more.
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Look for your 27th Annual International Gold Cup Save The Date this month! Only a limited number of spots available, so RSVP quickly! For more information, click here to view our Gold Cup event details.
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The Hyland Group's Members host events throughout the year across the country. To follow are the events in order by date. If you are interested in attending any of these events, please contact us.
| Date |
Event Name |
Event Location |
| August 7, 2011 |
Memphis CVB After Dark Event at ASAE |
St. Louis, MO |
| August 26 - 28, 2011 |
Peppermill Resort Spa Casino FAM |
Reno, NV |
| September 8 - 10, 2011 |
TradeWinds Island Resort FAM |
St. Pete Beach, FL |
| September 15 - 18, 2011 |
25th Annual GrapeFest Site Tour |
Grapevine, TX |
| November 11 - 13, 2011 |
Dover Downs Hotel and Casino Site Inspection |
Dover, DE |
| November 18 - 20, 2011 |
Peppermill Resort Spa Casino FAM |
Reno, NV |
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The Hyland Group's Custom Site Inspection program enables meeting professionals to use The Hyland Group’s website to select destinations under consideration for your program. Upon submitting an RFP that meets the required criteria from the destination(s) you have selected, we will have the destination(s) contact you to find dates that are convenient for you to travel. We understand how valuable your time is so our destinations will work directly with you to develop site agendas compatible to your needs. Please click here to complete your custom site inspection form. For more information on site inspections or to schedule an appointment with Hyland Group Members, please contact your Hyland Group representative.
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To follow is a list of upcoming travel for Hyland Group Members. If you would like to schedule a sales appointment, please contact your Hyland Group representative.
| Date |
Destination / Representative |
City |
| August 22 - 26, 2011 |
TradeWinds Island Resorts / Cathy Jones |
Washington, DC |
| August 23 - 25, 2011 |
The Coeur d'Alene / Jamie Cornell |
Washington, DC |
| November 14 - 17, 2011 |
Mayflower Park Hotel / Erika Secord |
Washington, DC |
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Latitudes, A Hyland Group Publication
Publisher: Peter Hyland / Editor: Lauren Appleton
The Hyland Group Newsletter, Latitudes, is an online journal for clients, partner-companies, professional associates and industry colleagues of The Hyland Group and is published twelve times yearly. For editorial or edition sponsorship inquiries, kindly email us for more information.
Since 1985, The Hyland Group has been one of the premier sales and marketing firms for the hospitality industry. Please check out our diverse portfolio by visiting http://www.hylandgroup.com/. Let our experienced staff assist you with finding the right destination for your next meeting or conference. Contact us for more information.
© Copyright 2005-2011. The Hyland Group. All Rights Reserved.
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